FAQ

Orders & Shipping

Where do you ship to?

We currently ship across the UK and internationally. Shipping costs and delivery times will be calculated at checkout based on your location.

How long does delivery take?

UK orders typically arrive within 3–5 working days. International orders may take 7–14 working days depending on your location and local customs.

Can I track my order?

Yes! Once your order has been dispatched, you’ll receive a confirmation email with a tracking number.

Products & Editions

Are your products really limited to 500 pieces?

Absolutely. Every Artique Lab edition is strictly limited to 500 pieces worldwide. Once an edition sells out, it will never be restocked — that’s a promise.

What sizes do you offer?

Please refer to the individual product pages for sizing information and guides.

What are your products made from?

Each edition is crafted with quality materials. Full fabric and care details can be found on each product page.

Returns & Refunds

Can I return or exchange my order?

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Please contact us to initiate a return.

What if my item arrives damaged or incorrect?

We’re sorry to hear that! Please get in touch with us as soon as possible and we’ll make it right.

General

How do I stay updated on new drops?

Follow us on social media and sign up to our mailing list to be the first to know about upcoming editions.

How can I contact you?

You can reach us via our Contact page. We aim to respond within 1–2 business days.