Privacy policy

Last updated: April 5, 2026

Artique Lab ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit artiquelab.com or make a purchase from us, wherever you are in the world.

1. Information We Collect We collect information you provide directly to us, including your name, email address, phone number, shipping address, and payment information when you place an order or sign up for our marketing services.

2. How We Use Your Information We use your information to process orders, send order updates, provide customer support, send marketing communications (where you have consented), and improve our website and services.

3. SMS Marketing We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

4. Email Marketing By subscribing to our email list, you agree to receive marketing emails from Artique Lab including new edition announcements, exclusive offers, and brand updates. You can unsubscribe at any time by clicking the unsubscribe link in any email.

5. International Customers Artique Lab ships worldwide. If you are located outside the United Kingdom, please be aware that your personal data will be transferred to and processed in the UK. By using our website and services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including UK GDPR and, where applicable, the EU GDPR.

6. Cookies We use cookies to improve your browsing experience, track abandoned carts, and analyse website traffic. You can control cookie settings through your browser.

7. Data Sharing We do not sell your personal data. We may share your data with trusted third-party service providers (such as payment processors, shipping carriers, and marketing platforms like Yotpo) solely to operate our business and provide our services to you.

8. Your Rights Depending on your location, you may have the right to access, correct, or delete your personal data, object to or restrict processing, and withdraw consent at any time. To exercise your rights, contact us at artiquelab.com/pages/contact.

9. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

10. Security We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse.

11. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us For any privacy-related questions, please contact us at artiquelab.com/pages/contact.